IDA Voice, a division of IDA Technology, was founded in 2017. We purchased Promoveo, a call center in Missouri, and the teams from both entities have come together to create a single dynamic company. IDA Voice stands on the cutting edge of customer interaction services. Before becoming part of IDA, Promoveo provided services to clients in the telecommunications, wireless, automotive, and financial industries.
Our services include:
- Customer Care
- Revenue Generation
- Technical Support
- Back Office
Behavioral coaching and development are the building blocks of our successful business model at IDA Voice. It is a strategy that focuses our leaders on behaviors that drive poor performance and leads them to create solutions that correct those behaviors. These processes have allowed us to improve performance above and beyond client expectations.
Today, IDA Voice is a team that is equipped to provide world-class service in both the public and private sectors. By using a cloud contact center solution that offers routing, reporting, recording, quality management coaching, and surveys, we provide integrated technology for managing all customer communications in our call centers.
Our continuous improvement approach leverages first-rate technology and high-quality products to upgrade the way we interact with our clients and your customers. We are now setting the pace for positive change in the call center industry.